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This certificate focuses on managing individuals within an organisation and supporting their wellbeing. It explores how best-practise approaches to mental health and stress management will support their employees, thereby developing a positive organisational culture that breeds motivation, constant improvement, and drives performance in an organisation.

Current course dates:

10th, 17th, 24th, 31st October (Wiltshire)

5th, 12th, 19th, 26th November (Worcestershire) 

Get in touch to find out more.

Day 1

Managing and Implementing Digital Change in the Workplace:
• Understand why organisations continually change
• Manage the effect change may have on individuals on the workplace
• Discuss the latest influences such as digitalization and mental health, and the potential benefits/barriers to implementing changes to follow these influences

Day 2

Understanding Stress Management in the Workplace:
• Identifying the causes and impacts of stress at work and to spot the symptoms of stress in yourself and in others
• Management responsibilities regarding workplace stress, including practical stress management techniques
• Available channels of support and how these can be accessed and applied, including counselling and mentoring

Day 3

Managing Mental health in the Workplace:
• Organisational approaches to mental health including policies and strategies for mental health support
• Objective assessment of reasonable adjustments and mechanisms to provide appropriate feedback to individuals
• Communication styles, confidentiality agreements and behavioural adjustment
• Promoting positive mental health

Day 4

Motivating People in the Workplace:
• Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals
• Factors affecting performance and motivation
• Assumptions about human behaviour and the limitations of traditional theories of motivation
• Individual motivation vs team motivation and potential conflicts
• Theories of motivation and their application to teams and individuals. Measures for evaluating performance

 Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 

At this level we enter the strategic tier of Leadership and Management. Managers who are established in post and who have a firm grasp of operational people management will find this course to be the natural next step in their personal development. This course focuses on middle & senior manager ability to reflect on their own personal style, and how this impacts on organisational culture.

Current course dates:

23rd September, 4th, 18th, 25th October (Bristol)

1st, 8th, 15th, 28th October (Worcestershire)

14th, 21st, 28th January, 4th February (Wiltshire)

16th, 23rd, 30th January, 6th February (Venue TBC)

Get in touch to find out more.

Day 1

Developing and Leading Teams to Achieve Organisational Goals:
• Exploring the importance for leaders to understand the organisations goals and objectives
• Communicating expectations to their teams so that they successfully achieve their goals

Day 2

Solving Problems and Making Decisions:
• How to solve more complex problems that managers may be faced with in the workplace
• How to make informed decisions
• Use of digital solutions to help solve problems

Day 3

Individual Mental Toughness:
• The importance and implications of mental toughness.
• Where mental toughness makes a difference – performance, wellbeing, positive behaviours, and aspiration
• Effective goals setting and developing an action plan
• Discuss the potential implementation of digital aspects to support workload management

Day 4

Developing People in the Workplace:
• Examining the expectations and requirements of people
• Diversity in the workplace
• Understanding the causes of conflict
• Managing career development
• Methods of ensuring fair and objective assessment/appraisal, and mechanisms to provide appropriate feedback to individuals
• Developing a culture of learning

 

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 

This programme combines both HR practices and first-rate Management Development Training. It’s the perfect short course for managers at any level that have some HR responsibilities - such as recruitment, disciplinaries, inductions, or performance management - within an organisation but who have had little or no formal training. It also makes a great refresher course for anyone who has held or is returning to an HR role.

Current course dates:

7th, 14th, 21st, 28th October (Worcestershire)

9th, 16th, 23rd, 30th October (Wiltshire)

Get in touch to find out more.

Day 1

Employment legislation:
• Understand the employment legislation that underpins recruiting & employing people
• Evaluating and influencing the management of equality and diversity law, legislation and internal policies

Recruitment & Selection in the Workplace:
• How to prepare job descriptions and person specifications and use these to shortlist applicants
• Methods of advertising vacancies, including the use of digital channels
• Preparation for interviews to ensure impartiality and optimum

Day 2

Inductions & Performance Management:
• Understand responsibilities for managing team, individual performance and meeting objectives
• How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives
• Setting and measuring performance standards why poor performance occurs

Understand Conflict Management in the Workplace:
• Develop knowledge and understanding of managing conflict
• Supporting individuals and managers through difficult situations

Day 3

Understanding Good Practice in Workplace Coaching:
• The nature and role of Coaching in the workplace
• Behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models
• Differences between Coaching and Line manager responsibilities and importance of coaching records

Day 4

Understanding Discipline in the Workplace:
• Discuss organisational employment policies to support the disciplinary process
• Legal aspects of disciplinary processes
• Interpersonal behaviour and support skills to maintain discipline at work
• The importance of record keeping and other means to support and monitor the disciplinary process

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

  

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 

Thursday, 03 May 2018 10:56

Certificate in Leadership & Management

The Leadership & Management Certification is a comprehensive four-day qualification for line managers who are serious about their management responsibilities, who want to manage their department or business area to deliver today’s targets, futurise it, and want to learn about working with a digital mindset. For aspiring, new, and experienced managers, this course brings management skills into the 21st Century.

Current course dates:

8th, 15th, 28th October, 5th November (Bristol) 

1st, 8th, 15th, 22nd October (Worcestershire)

1st, 8th, 15th, 22nd October (Worcestershire)

24th October, 4th, 11th, 18th November (Wiltshire)

5th, 12th, 19th, 26th November (Cheltenham)

7th, 14th, 21st, 28th November (Wiltshire)

22nd, 29th November, 6th, 13th September (Bristol) 

Get in touch to find out more.

Day 1

Understanding Leadership:
• Understand the roles and responsibilities of being a leader
• Leadership models, behaviours and sources of power
• Discover your own personal leadership style and how to develop appropriate leadership behaviours

Day 2

Management Communication:
• Understand the communication cycle and its relevance in effective management.
• Understand the important of tone, language and level of formality and assess verbal versus written forms of communication
• Discuss the impact of digitalization when communicating to your team and the measures of success for digital communication
• Analyse your own communication skills and identify your strengths and areas for improvement.

Day 3

Understanding Performance Management:
• Understand responsibilities for managing team, individual performance and meeting objectives
• How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives
• Setting and measuring performance standards why poor performance occurs

Day 4

Understanding Good Practice in Workplace Coaching:
• The nature and role of Coaching in the workplace
• Behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models
• Differences between Coaching and Line manager responsibilities and importance of coaching records

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 

Wednesday, 02 May 2018 16:23

Certificate in Leadership & Team Skills

This course provides excellent fundamental training for those aspiring to become new supervisors/team leaders or those who are already in a supervisory role but who have had little or no formal training.

Current course dates:

 

2nd, 9th, 16th and 23rd October (Worcestershire)

8th, 15th, 22nd, 28th October (Wiltshire)

4th, 11th, 18th, 25th November (Wiltshire) 

5th, 12th, 19th, 26th November (Wiltshire)

6th, 13th, 20th November, 4th December (Tewkesbury)

7th, 14th, 19th, 26th November (Worcestershire) 

14th, 21st, 28th November, 5th December (Bristol)

Get in touch to find out more.

Day 1

Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles

Understanding Digital Change in the Workplace:
• Potential internal and external reasons forchange in the workplace
• Team member’s attitudes and response to change
• How to overcome the culture and individual barriers to change

Day 2

Workplace Communication:
• Importance of effective communication
• Communication Methods and their optimal use, including digital methods
• Importance of maintaining accurate records of communication

Improving the Performance of the Work Team:
• Understanding the organisational goals of the team
• How to motivate the team and team members
• Holding the individual & team accountable for goals

Day 3

Developing the Work Team:
• Definition of a workplace team & team structures
• Team roles and responsibilities
• Simple job instruction techniques


Induction & Coaching in the Workplace:
• Value and benefits of integrating new members into the team
• Understanding coaching best practices
• The value of coaching team members on new technology & sustaining digital applications in the workplace

Day 4

Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines


Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support

Assessment for this course is by a set of short-answer questions to be written on each day of the course. Delegates will be required to attend all 4 training days.

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 

Thursday, 17 May 2018 11:12

Team Member Certificate (Team Building)

Great teams are born from great team members. This two-day programme contains all of the elements to ensure your team members are operating as effectively and efficiently as possible - an excellent grounding for all employees in good working practices that will instil the importance of personal development.

Get in touch to find out more.

Day 1

Team Working
Understanding how individual roles fit with the company vision and one team ethos. Appreciating the skills and abilities of other team members to increase trust and respect within the  team. Undertake a team SWOT on the company/team performance against the vision, and celebrate what’s going well in the organisation and agree an action plan for areas for development, and any opportunities to become more digital in the future.

Communication
Understanding and demonstrating how to communicate effectively within the team and with external individuals, including difficult conversations. Review how the team communicates, and how digitalisation can improve communication within the workplace.

Conflict within a Team
Understanding how to deal with potential conflict in a team, and how team members can reduce conflict in the workplace.

Policies and Resources
The employee’s responsibilities with health and safety, and taking ownership of the task and outcomes to ensure the customer experience meets their expectations and organisations vision.


Day 2

Time Management and Organisational Objectives
Understanding how team members can manage their time in line with their team/organisational objectives. Agree an action plan for the areas for development or focus to help achieve their objectives.

Dignity at Work
The employee’s responsibilities with dignity at work, and what they can do to contribute to a positive working environment within a diverse team.

Solving Problems and Managing Stress
A team building exercise to practice problem solving and decision making, and agree suitable solutions to implement. Understand likely causes of stress to team members and its likely impact on the team, and identify sources of support available to help deal with stress.

 

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area.