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ILM Level 4 Certificate in Leadership & Management focusing on people & wellbeing

This Level 4 Certificate focuses on managing individuals within an organisation and supporting their wellbeing. It explores how best-practise approaches to mental health and stress management will support their employees, thereby developing a positive organisational culture that breeds motivation and constant improvement. It’s the perfect
course for those who wish to progress into becoming a ‘Mental Health First Aider’ within their organisation, and wish to acquire the skills that will be required as they progress into a senior management role. This course is accredited by the Institute of Leadership & Management.

Day 1

Motivating People in the Workplace
Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals. Factors affecting performance and motivation. Assumptions about human behaviour and the limitations of traditional theories of motivation. Individual motivation vs team motivation and potential conflicts. Incentive systems. Theories of motivation and their application to teams and individuals. Measures for evaluating performance.

Day 2

Understanding Stress Management in the Workplace
You’ll learn to identify the causes and impacts of stress at work and to spot the symptoms of stress in yourself and in others. Management responsibilities regarding workplace stress will be discussed as well as simple and practical stress management techniques. Available channels of support and how these can be accessed and applied for employees is also covered, including counselling and mentoring.

Day 3

Managing Mental health in the Workplace
Examines organisational approaches to mental health including policies and strategies for mental health support. Objective assessment of reasonable adjustments and mechanisms to provide appropriate feedback to individuals. Communication styles, confidentiality agreements and behavioural adjustment. Promoting positive mental health.

Day 4
Managing and Implementing Change in the Workplace 
Understand why organisations continually change and to manage the effect it may have on individuals on the workplace. Discuss the latest influences such as digitalization and mental health, and the potential benefits/barriers to implementing changes to follow these influences.

 

 

ILM Level 4 Certificate in Leadership & Management

At Level 4 we enter the strategic tier of Leadership and Management. Managers who are established in post and who have a firm grasp of operational people management will find these Level 4 modules to be the natural next step in their personal development. Delegates can elect to cherry-pick specific elements they recognise as being areas for improvement, or study all modules to acquire the skills that will be required as they progress into a senior management role. All modules are accredited by the Institute of Leadership & Management.

Day 1

Developing and Leading Teams to Achieve Organisational Goals
Exploring the importance for leaders to understand the organisations goals and objectives and how to communicate expectations to their teams so that they successfully achieve their goals.

Day 2

Solving Problems and Making Decisions
Learn how to solve more complex problems that managers may be faced with in the workplace and how to make informed decisions.

Day 3

Individual Mental Toughness
The importance and implications of mental toughness. Where mental toughness makes a difference – performance, wellbeing, positive behaviours, and aspiration. The benefits; working to demanding goals and targets, handle several things at once, response to sudden change and demand (i.e. digitalization). The consequences; under-performance, stress related problems. Developing positive thinking and visualisation. Effective goals setting and developing an action plan, and discuss the potential implementation of digital aspects to support workload management.

Day 4

Developing People in the Workplace
Examining the expectations and requirements of people. Diversity in the workplace and understanding the causes of conflict. Promotion of work/life balance. Administering people in accordance with guidelines and career pathways. Managing career development. Techniques for managing interpersonal conflict. Methods of ensuring fair and objective assessment/appraisal. Mechanisms to provide appropriate feedback to individuals.

 

ILM Level 3 Certificate in Leadership Specialising in HR Topics

This flagship programme combines both of our specialisms; outstanding HR practices and first rate Management Development Training. It’s the perfect short course for those who manage the HR responsibilities within an organisation but who have had little or no formal training. Integrating case studies and the latest thinking in Employment Law, it also makes a great refresher course for anyone who has held or is returning to an HR role. And of course it is accredited by the Institute of Leadership & Management.

Day 1

Planning & Monitoring Work
Develop an understanding of effective planning and monitoring of work as required with the team. Understand how to monitor a team’s performance against the plan and how to allocate work. Know how to work within the organisational guidelines to achieve team goals

Recruitment & Selection in the Workplace
Understand the basic legal aspects of recruitment. Learn how to prepare job descriptions and person specifications and use these to shortlist applicants. Methods of advertising vacancies, including the use of digital channels such as LinkedIn, internally and externally, and how to select the most appropriate for a variety of posts. Preparation for selection interviews to ensure impartiality and optimum decision, interviewing techniques and alternative methods for selecting the most suitable applicant. Individuals will discuss the use of digital HR systems to improve the recruitment process within the organisation.

Day 2

Managing Equality & Diversity in your own area
Be able to evaluate and influence the management of equality and diversity law, legislation and internal policies within own area of responsibility.

Day 3

Understanding Discipline in the Workplace
Discuss organisational employment policies to support the disciplinary process. e.g. relating to time-keeping, absenteeism, conduct, performance, attitude and behaviour. Legal aspects of disciplinary processes. Interpersonal behaviour and support skills to maintain discipline at work. The importance of record keeping and other means to support and monitor the disciplinary process.

Understand Conflict Management in the Workplace
To develop knowledge and understanding of managing conflict and supporting individuals and managers through difficult situations.

Day 4

Understanding Good Practice in Workplace Coaching
The nature and role of Coaching in the workplace will be covered along with the behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models. Differences between Coaching and Line manager responsibilities and importance of coaching records.

 

 

ILM Level 3 Certificate in Leadership & Management

 We’ve expanded our Level 3 Leadership certificate to encompass the most popular modules from our Performance Management programme, resulting in a comprehensive four-day qualification for first-line managers who are serious about their management responsibilities and who want to get the best out of their team. For aspiring, new and experienced managers, this course brings management skills into the 21st Century. The course is accredited by the Institute of Leadership & Management.

Day 1

Understanding Leadership
You’ll learn about the roles and responsibilities of being a leader and look at leadership models, behaviours and sources of power. You’ll also discover your own personal leadership style and how to develop appropriate leadership behaviours. Also the role of trust and respect in effective leadership.

Day 2

Management Communication
This module discusses the communication cycle and its relevance in effective management. You’ll understand the important of tone, language and level of formality and assess verbal versus written forms of communication. Individuals will discuss the impact of digitalization when communicating to their team and the potential benefits for the future of the organisation, including implementation. You’ll learn how to analyse your own communication skills and identify your strengths and areas for improvement.

Day 3

Understanding Performance Management
The first line manager’s responsibilities for managing team, individual performance and meeting objectives. How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives. Setting and measuring performance standards why poor performance occurs.
Planning and Monitoring Work: Develop an understanding of effective planning and monitoring of work as required with the team. Understand how to monitor a team’s performance against the plan and how to allocate work. Know how to work within the organisational guidelines to achieve team goals.

Day 4

Understanding Good Practice in Workplace Coaching
The nature and role of Coaching in the workplace will be covered along with the behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models. Differences between Coaching and Line manager responsibilities and importance of coaching records.

 

ILM Level 2 Certificate in Leadership & Team Skills

This thorough, four-day course provides excellent fundamental training for those aspiring to become new supervisors/team leaders or those who are already in a supervisory role but who have had little or no formal training. Experienced managers will also find many of the modules beneficial to formalise their leadership skills and as a refresher for recognised managerial methods that may have become overlooked.

Day 1

Leading Your Work Team
Develop an understanding of leading your team, and the difference between leadership and management. Understand a range of leadership styles, their benefits and potential impact on individuals and performance.

Developing the Work Team
Understand the definition of a workplace team using examples of typical team structures. Using an outline of team roles and responsibilities when leading the team. Learn to utilise simple job instruction techniques.

Day 2

Workplace Communication
The important of effective communication and why clear and effective communication is essential in the workplace. Methods and their optimal use, including digital methods when communicating with the team. Understand the important of maintaining accurate records of communication. Understand potential benefits of digital app’s such as ‘orai’ that can support a new team leader.

Induction & Coaching in the Workplace
Discusses the value and benefits of integrating new members into the team. Develop an understanding of coaching as required by a practising team or cell leader.

Day 3

Improving the Performance of the Work Team
Delegates will develop an understanding of the organisational goals of the team and how to motivate the team and team members to achieve these. Planning and Monitoring Work: Develop an understanding of effective planning and monitoring of work as required with the team. Understand how to monitor a team’s performance against the plan and how to allocate work. Know how to work within the organisational guidelines to achieve team goals.

Day 4

Understanding Change in the Workplace
Delegates will recognise potential internal and external reasons for change in the workplace, such as the influence of digitalization on their organisation, and the benefits of such influences. They will understand team member’s attitudes and response to change and how to overcome the culture and individual barriers to change.
Understanding Mental Health in the Workplace: Provides learners with information on the impact of Mental Health issues in the workplace and explores the best way to approach team members who may be struggling and help them find the right support.

 




 



ILM Level 2 Team Member Certificate (Team Building)

Great teams are born from great team members. This two-day programme contains all of the elements to ensure your team members are operating as effectively and efficiently as possible - an excellent grounding for all employees in good working practices that will instil the importance of personal development.

Day 1

Team Working
Understanding how individual roles fit with the company vision and one team ethos. Appreciating the skills and abilities of other team members to increase trust and respect within the  team. Undertake a team SWOT on the company/team performance against the vision, and celebrate what’s going well in the organisation and agree an action plan for areas for development, and any opportunities to become more digital in the future.

Communication
Understanding and demonstrating how to communicate effectively within the team and with external individuals, including difficult conversations. Review how the team communicates, and how digitalisation can improve communication within the workplace.

Conflict within a Team
Understanding how to deal with potential conflict in a team, and how team members can reduce conflict in the workplace.

Policies and Resources
The employee’s responsibilities with health and safety, and taking ownership of the task and outcomes to ensure the customer experience meets their expectations and organisations vision.


Day 2

Time Management and Organisational Objectives
Understanding how team members can manage their time in line with their team/organisational objectives. Agree an action plan for the areas for development or focus to help achieve their objectives.

Dignity at Work
The employee’s responsibilities with dignity at work, and what they can do to contribute to a positive working environment within a diverse team.

Solving Problems and Managing Stress
A team building exercise to practice problem solving and decision making, and agree suitable solutions to implement. Understand likely causes of stress to team members and its likely impact on the team, and identify sources of support available to help deal with stress.