At Level 4 we enter the strategic tier of Leadership and Management. Managers who are established in post and who have a firm grasp of operational people management will find these Level 4 modules to be the natural next step in their personal development. Delegates can elect to cherry-pick specific elements they recognise as being areas for improvement, or study all modules to acquire the skills that will be required as they progress into a senior management role. All modules are accredited by the Institute of Leadership & Management.

Day 1
Understanding the Management Role in Performance Management: Organisations, stakeholders and their objectives. Hierarchical and matrix structures; levels of management and associated roles and responsibilities within an organisation. The management task; including planning, organising, motivating and controlling. Range of management styles. Range of human behaviours, including cultural and individual differences, verbal and non-verbal communication. Interact to affect understanding, and their effect on communication in the workplace. Balance between trust and control.

Day 2
Motivating People: Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals. Factors affecting performance and motivation. Assumptions about human behaviour and the limitations of traditional theories of motivation. Individual motivation vs team motivation and potential conflicts. Incentive systems. Theories of motivation and their application to teams and individuals. Measures for evaluating performance.

Day 3

Individual Mental Toughness: The importance and implications of mental toughness. Where mental toughness makes a difference – performance, wellbeing, positive behaviours and aspiration. The benefits; working to demanding goals and targets, handle several things at once, respond to sudden change and demand. The consequences; under-performance, stress related problems. Developing positive thinking and visualisation. Effective goals setting. Developing an action plan.

Day 4

Developing People in the Workplace: Examining the expectations and requirements of people. Diversity in the workplace and understanding the causes of conflict. Promotion of work/life balance. Administering people in accordance with guidelines and career pathways. Managing career development. Techniques for managing interpersonal conflict. Methods of ensuring fair and objective assessment/appraisal. Mechanisms to provide appropriate feedback to individuals.

Delegates are required to submit four written assignments of approximately 1200 - 1500 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.

 

This thorough four-day course provides excellent fundamental training for those aspiring to become new supervisors and team leaders or those who are already in a supervisory role, but who have had little or no formal training. Experienced managers will also find many of the modules beneficial to formalise their leadership skills and as a refresher for recognised managerial methods that may have become overlooked.

Accredited by the Institute of Leadership & Management, the course includes the following:

Day 1
Leading Your Work Team: Develop an understanding of leading your team, and the difference between leadership and management. Understand a range of leadership styles, their benefits and potential impact on individuals and performance.
Developing the Work Team: Understand the definition of a workplace team using examples of typical team structures. Using an outline of team roles and responsibilities when leading the team. Learn to utilise simple job instruction techniques

Day 2
Workplace Communication: The importance of effective communication and why clear and effective communication is essential in the workplace. Methods and their optimal use when communicating with the team. Understand the importance of maintaining accurate records of communication.
Induction & Coaching in the Workplace: Discusses the value and benefits of integrating new members into the team. Develop an understanding of coaching as required by a practising team or cell leader.

Day 3
Improving the Performance of the Work Team: Delegates will develop an understanding of the organisational goals of the team and how to motivate the team and team members to achieve these.
Planning & Monitoring Work: Develop an understanding of effective planning and monitoring of work as required with the team. Understand how to monitor a team’s performance against the plan and how to allocate work. Know how to work within the organisational guidelines to achieve team goals.

Day 4
Understanding Change in the Workplace: Delegates will recognise potential internal and external reasons for change in the workplace. They will understand team member’s attitudes and responses to change and how to overcome the culture and individual barriers to change.
Building an Awareness of Waste Management: Provides learners with an awareness of waste management techniques and strategies. Delegates will understand how industry waste impacts upon the environment, what good practices are regarding waste management and what the benefits are of employing them.

 


PLEASE NOTE

Delegates wishing to gain the ILM Level 2 Certificate in Leadership & Team Skills qualification can do so by successfully completing a reflective review. This will be explained during the programme. An additional ILM registration fee of £95 is required (additional fee not required for funded places)

NB: If the course is fully booked by the time of your enquiry, please call 01452 331331 and we will arrange for you to be booked on to the next available course.

 



Great teams are born from great team members who understand what their objectives are and how these fit with the objectives of other team members and the organisation as a whole. This programme contains all of the elements to ensure your team members are operating as effectively and efficiently as possible. An excellent grounding for all employees in good working practices that will instill the importance of personal development.

For in-house courses, greater emphasis can be placed on specific areas depending on the needs of the organisation. This is a two-day course covering the following sessions:

Session 1 - Team Building
Understanding how individual roles fit with the company vision and the one-team ethos. The difference between groups and teams. Tuckman’s Model (Forming, Storming, Norming, Performing). Belbin’s Team Roles: Appreciating the skills and abilities of other team members to reduce conflict in the team building trust and respect.

Session 2 - Team Vs Company
Undertake a team SWOT on the company/team performance against the Vision. Celebrate what’s going well in the organisation and agree an action plan for the areas for development. A team building exercise to practice problem solving and decision making.

Session 3 - Communication with all Stakeholders
Understanding and demonstrate how to communicate effectively with all stakeholders in the business, to include difficult conversations and dealing with minor conflict in the workplace.

Session 4 - Employee Responsibilities
The employees’ responsibilities with dignity at work, health and safety and taking ownership of the task and outcomes to ensure the customer experience meets their expectations.

 

 

Our Level 4 Award for HR practitioners focuses towards the strategic aspects of Human Resources within an organisation. It explores how best-practice operational elements of HR can be applied across management tiers, thereby developing a positive organisational culture that breeds motivation and constant improvement. This course is a natural progression for delegates who have successfully implemented the Level 3 Award specialising in HR or who are ready to progress from a solely operational HR role. The course is accredited by the Institute of Leadership & Management; as you would expect.

Day 1
Developing People in the Workplace: This module is centred around the people within an organisation; how they are managed, assessed and developed. You will discuss the expectations and requirements of employees including work/life balance. In developing employees there will be a need to establish learning styles and the range of training and development opportunities available. You will also examine mechanisms and techniques for appraisals and providing appropriate feedback to individuals.

Day 2

Developing a Culture to Support Innovation and Improvement: You will understand how organisational cultures are influenced by differing management styles, how to work with resistance to change and the importance of management commitment. Motivating others to promote an innovative environment will be discussed alongside reward and recognition systems. This module also covers the practicalities of innovation including Intellectual Property Rights and the role of communication.

Day 3

Motivating People in the Workplace: Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals. Factors affecting performance and motivation. Assumptions about human behaviour and the limitations of traditional theories of motivation. Individual motivation vs team motivation and potential conflicts. Incentive systems. Theories of motivation and their application to teams and individuals. Measures for evaluating performance.

Day 4

Understanding Stress Management in the Workplace: You’ll learn to identify the causes and impacts of stress at work and to spot the symptoms of stress in yourself and in others. Management responsibilities regarding workplace stress will be discussed as well as simple and practical stress management techniques. Available channels of support and how these can be accessed and applied for employees is also covered, including counselling and mentoring.
Managing Mental Health in the Workplace: Examines organisational approaches to mental health including policies and strategies for mental health support. Objective assessment of reasonable adjustments and mechanisms to provide appropriate feedback to individuals. Communication styles, confidentiality agreements and behavioural adjustment. Promoting positive mental health.

Delegates are required to submit five written assignments of approximately 1200 - 1500 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.

 

This flagship programme combines both of our specialisms; outstanding HR practices and first-rate Management Development Training. It’s the perfect short course for those who manage the HR responsibilities within an organisation, but who have had little or no formal training. Integrating case studies and the latest thinking in Employment Law, it also makes a great refresher course for anyone who has held or is returning to an HR role. And of course it is accredited by the Institute of Leadership & Management.

Day 1
Understanding the Management Role in Performance Management: You’ll learn about the different levels of management within organisations, how different management styles and culture effect situations and individuals; the differences between management and leadership and the benefits and impact of a range of management styles. Formal and informal personal development features in this module including using self-assessment and feedback.
Understanding Performance Management in Practice: The first line manager’s responsibilities for managing team, individual performance and meeting objectives. How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives. Setting, measuring performance standards and why poor performance occurs.

Day 2

Recruitment and Selection in the Workplace: Understand the basic legal aspects of recruitment. Learn how to prepare job descriptions and person specifications, and use these to shortlist applicants. Methods of advertising vacancies, internally and externally, and how to select the most appropriate for a variety of posts. Preparation for selection interviews to ensure impartiality and optimum decision making, interviewing techniques and alternative methods for selecting the most suitable applicant.
Inductions and Coaching in the Workplace: The advantages of new team members and the purpose of induction, effective integration and performance. Company procedures and support systems. Differences between coaching and training. Coaching techniques including the use of constructive feedback to promote positive attitudes.

Day 3

Understanding Discipline in the Workplace: Discuss organisational employment policies to support the disciplinary process, in relation to time-keeping, absenteeism, conduct, performance, attitude and behaviour. The legal aspects of disciplinary processes. Interpersonal behaviour and support skills to maintain discipline at work. The importance of record keeping and other means to support and monitor the disciplinary process.
Planning Change: PESTEL and SWOT analyses. Identifying human and financial factors to plan change in an organisation. The principles of change management, and methods for planning change.

Delegates are required to submit five written assignments of approximately 800 - 1200 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.

 

 

We’ve expanded our Level 3 Leadership certificate to encompass the most popular modules from our Performance Management programme, resulting in a comprehensive four-day qualification for first-line managers who are serious about their management responsibilities and who want to get the best out of their team. For aspiring, new and experienced managers, this course brings management skills into the 21st Century. As you would expect, the course is accredited by the Institute of Leadership & Management, and includes the following:

Day 1
Understanding Leadership: You’ll learn about the roles and responsibilities of being a leader and look at leadership models, behaviours and sources of power. You’ll also discover your own personal leadership style and how to develop appropriate leadership behaviours. Also the role of trust and respect in effective leadership.

Day 2

Managing Communication: This module discusses the communication cycle and its relevance in effective management. You’ll understand the importance of tone, language and level of formality and assess verbal verus written forms of communication. You’ll learn how to analyse your own communication skills and identify your strengths and areas for improvement.

Day 3

Building an Awareness of Waste Management: Provides learners with an awareness of waste management techniquesand strategies. Delegates will understand how industry waste impacts upon the environment, what good practices areregarding waste management and what the benefits are of employing them.
Understanding Innovation and Change in an Organisation: Develops delegates’ knowledge & understanding towardsinnovation and change as required by a practising or potential first-line manager. How to plan, monitor and review theimplementation and communication of change is covered in practical terms.

Day 4

Understanding Good Practices in Workplace Coaching: The nature and role of Coaching in the workplace will be covered along with the behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models. Differences between Coaching and Line manager responsibilities and importance of coaching records.

Delegates are required to submit four written assignments of approximately 800 - 1200 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.