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This certificate focuses on managing individuals within an organisation and supporting their wellbeing. It explores how best-practise approaches to mental health and stress management will support their employees, thereby developing a positive organisational culture that breeds motivation, constant improvement, and drives performance in an organisation.

Current course dates:

1st, 8th, 15th, 22nd October (Bristol area - venue TBC)

10th, 17th, 24th, 31st October (Wiltshire)

5th, 12th, 19th, 26th November (Worcestershire) 

Get in touch to find out more.

Day 1

Managing and Implementing Digital Change in the Workplace:
• Understand why organisations continually change
• Manage the effect change may have on individuals on the workplace
• Discuss the latest influences such as digitalization and mental health, and the potential benefits/barriers to implementing changes to follow these influences

Day 2

Understanding Stress Management in the Workplace:
• Identifying the causes and impacts of stress at work and to spot the symptoms of stress in yourself and in others
• Management responsibilities regarding workplace stress, including practical stress management techniques
• Available channels of support and how these can be accessed and applied, including counselling and mentoring

Day 3

Managing Mental health in the Workplace:
• Organisational approaches to mental health including policies and strategies for mental health support
• Objective assessment of reasonable adjustments and mechanisms to provide appropriate feedback to individuals
• Communication styles, confidentiality agreements and behavioural adjustment
• Promoting positive mental health

Day 4

Motivating People in the Workplace:
• Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals
• Factors affecting performance and motivation
• Assumptions about human behaviour and the limitations of traditional theories of motivation
• Individual motivation vs team motivation and potential conflicts
• Theories of motivation and their application to teams and individuals. Measures for evaluating performance

 Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

At this level we enter the strategic tier of Leadership and Management. Managers who are established in post and who have a firm grasp of operational people management will find this course to be the natural next step in their personal development. This course focuses on middle & senior manager ability to reflect on their own personal style, and how this impacts on organisational culture.

Current course dates:

11th, 19th September, 3rd, 17th October (Swindon)

16th, 23rd September, 4th, 18th October (Bristol area - venue TBC)

20th September  1st, 8th, 15th October (Worcestershire) 

Get in touch to find out more.

Day 1

Developing and Leading Teams to Achieve Organisational Goals:
• Exploring the importance for leaders to understand the organisations goals and objectives
• Communicating expectations to their teams so that they successfully achieve their goals

Day 2

Solving Problems and Making Decisions:
• How to solve more complex problems that managers may be faced with in the workplace
• How to make informed decisions
• Use of digital solutions to help solve problems

Day 3

Individual Mental Toughness:
• The importance and implications of mental toughness.
• Where mental toughness makes a difference – performance, wellbeing, positive behaviours, and aspiration
• Effective goals setting and developing an action plan
• Discuss the potential implementation of digital aspects to support workload management

Day 4

Developing People in the Workplace:
• Examining the expectations and requirements of people
• Diversity in the workplace
• Understanding the causes of conflict
• Managing career development
• Methods of ensuring fair and objective assessment/appraisal, and mechanisms to provide appropriate feedback to individuals
• Developing a culture of learning

 

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

This programme combines both HR practices and first-rate Management Development Training. It’s the perfect short course for those who manage the HR responsibilities within an organisation but who have had little or no formal training. It also makes a great refresher course for anyone who has held or is returning to an HR role.

Current course dates:

30th September, 7th, 14th, 21st October (Worcestershire)

9th, 16th, 23rd, 30th October (Wiltshire - venue TBC)

Get in touch to find out more.

Day 1

Employment legislation:
• Understand the employment legislation that underpins recruiting & employing people
• Evaluating and influencing the management of equality and diversity law, legislation and internal policies

Recruitment & Selection in the Workplace:
• How to prepare job descriptions and person specifications and use these to shortlist applicants
• Methods of advertising vacancies, including the use of digital channels
• Preparation for interviews to ensure impartiality and optimum

Day 2

Inductions & Performance Management:
• Understand responsibilities for managing team, individual performance and meeting objectives
• How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives
• Setting and measuring performance standards why poor performance occurs

Understand Conflict Management in the Workplace:
• Develop knowledge and understanding of managing conflict
• Supporting individuals and managers through difficult situations

Day 3

Understanding Good Practice in Workplace Coaching:
• The nature and role of Coaching in the workplace
• Behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models
• Differences between Coaching and Line manager responsibilities and importance of coaching records

Day 4

Understanding Discipline in the Workplace:
• Discuss organisational employment policies to support the disciplinary process
• Legal aspects of disciplinary processes
• Interpersonal behaviour and support skills to maintain discipline at work
• The importance of record keeping and other means to support and monitor the disciplinary process

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

 

Thursday, 03 May 2018 10:56

Certificate in Leadership & Management

The Leadership & Management Certification is a comprehensive four-day qualification for line managers who are serious about their management responsibilities, who want to manage their department or business area to deliver today’s targets, futurise it, and want to learn about working with a digital mindset. For aspiring, new, and experienced managers, this course brings management skills into the 21st Century.

Current course dates:

5th, 12th, 19th, 26th September (Worcestershire) 

24th September, 8th, 15th, 22nd October (Bristol area - venue TBC) 

24th October, 4th, 11th, 18th November (Swindon)

Get in touch to find out more.

Day 1

Understanding Leadership:
• Understand the roles and responsibilities of being a leader
• Leadership models, behaviours and sources of power
• Discover your own personal leadership style and how to develop appropriate leadership behaviours

Day 2

Management Communication:
• Understand the communication cycle and its relevance in effective management.
• Understand the important of tone, language and level of formality and assess verbal versus written forms of communication
• Discuss the impact of digitalization when communicating to your team and the measures of success for digital communication
• Analyse your own communication skills and identify your strengths and areas for improvement.

Day 3

Understanding Performance Management:
• Understand responsibilities for managing team, individual performance and meeting objectives
• How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives
• Setting and measuring performance standards why poor performance occurs

Day 4

Understanding Performance Management:
• Understand responsibilities for managing team, individual performance and meeting objectives
• How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives
• Setting and measuring performance standards why poor performance occurs

Completion of this course entails delegates submitting 4 assignments within the deadlines communicated at the sign-up and start of each course. Typically this is one draft assignment per week and the final submissions for all 4 assignments within 4 weeks of the last tutor day. Delegates will be required to attend all 4 training days.

 

Wednesday, 02 May 2018 16:23

Certificate in Leadership & Team Skills

This course provides excellent fundamental training for those aspiring to become new supervisors/team leaders or those who are already in a supervisory role but who have had little or no formal training.

Current course dates:

3rd, 11th, 18th, 25th September (Worcestershire)

12th, 19th, 26th September, 3rd October (Bristol area - venue TBC)

1st, 8th, 15th, 22nd October (Worcestershire)

10th, 17th, 24th September, 1st October (Swindon)

7th, 14th, 19th, 26th November (Worcestershire) 

Get in touch to find out more.

Day 1

Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles

Understanding Digital Change in the Workplace:
• Potential internal and external reasons forchange in the workplace
• Team member’s attitudes and response to change
• How to overcome the culture and individual barriers to change

Day 2

Workplace Communication:
• Importance of effective communication
• Communication Methods and their optimal use, including digital methods
• Importance of maintaining accurate records of communication

Improving the Performance of the Work Team:
• Understanding the organisational goals of the team
• How to motivate the team and team members
• Holding the individual & team accountable for goals

Day 3

Developing the Work Team:
• Definition of a workplace team & team structures
• Team roles and responsibilities
• Simple job instruction techniques


Induction & Coaching in the Workplace:
• Value and benefits of integrating new members into the team
• Understanding coaching best practices
• The value of coaching team members on new technology & sustaining digital applications in the workplace

Day 4

Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines


Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support

Assessment for this course is by a set of short-answer questions to be written on each day of the course. Delegates will be required to attend all 4 training days.

 




 



Tuesday, 04 June 2019 09:55

Award in Education & Trainining

This is an introductory course to training and education, which will allow individuals to gain fundamental understanding of the roles and responsibilities of a teacher/trainer, learn to sequence learning, plan and deliver sessions, and understand appropriate resources and teaching methods.
They will also be able to identify the characteristics of effective assessment and feedback, and gain an understanding of legislation, equality, diversity, inclusivity when meeting the needs of learners.

Next course date:

23/30 October & 14/21 November (Cheltenham)

Get in touch to find out more.

Day 1

Understanding Roles, Responsibilities and Relationships:
• Understand the key aspects of legislation, regulatory requirements and codes of practice relating to own role and responsibilities
• Be able to explain ways to maintain a safe and supportive learning environment
• Understand why it is important to promote appropriate behaviour and respect for others


Day 2

Using Inclusive Teaching and Learning Approaches:
• Describe and understand ways to create an inclusive teaching and learning environment
• Be able to devise and deliver an inclusive teaching and learning plan
• Understand the use of resources and assessment methods in relation to meeting individual learner needs

Day 3

Understanding Assessment in Education and Training:
• Describe and explain the purposes and characteristics of different types/methods of assessment in education and training
• Understand how to involve learners and others in the assessment process, and the importance of this
• Explain and understand the role and use of constructive feedback in the assessment process
• Be able to explain the need to keep records of assessment of learning in organisation
• Understand digitalisation in education and training, such as e-learning or remote delivery methods

Day 4

Practising Inclusive Teaching and Learning Approaches:
• Deliver a 15-minute training session
• Review the effectiveness of own delivery of inclusive teaching and learning
• Identify areas for improvement in own delivery and other individual’s delivery of inclusive teaching and learning

 

Assessment for this course is by a set of short-answer questions to be written on each day of the course, short homework assignments, and a mini-presentation on the final day. Delegates are required to attend all 4 training days.

 

Tuesday, 04 June 2019 09:46

Certificate in Customer Service

This course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment.

Next course date

2nd, 9th, 16th, 23rd October (Worcestershire) 

Get in touch to find out more.

Day 1

Principles of Customer Service: Identify the purpose of customer service and be able to determine how it affects the success of the organisation. Understand a range of customer requirements and the difference between providing a product and providing a service.

Forming of Customer Needs and Expectation: Understand the interrelationship between customer satisfaction and customer expectations. Identify methods of obtaining customer feedback and learn how to maintain customer relationship and loyalty.


Day 2

Responding to Problems and Complaints: Identify common causes of customer problems and complaints, and learn how to adapt methods of communication and behaviour to meet the individual needs of customers.

Customer Service Skills: Understand and describe the range of interpersonal skills required for effective customer service.

Supporting Legislation: Identify the key aspects of the legislation relating to consumer law and understand why it is important to respect customer, and organisation confidentiality.

 

Day 3

Practising Effective Customer Service: Suggest ways of promoting a product or service to increase customer awareness using unique selling points or unique service offers for the product.

Meeting Customer Needs and Expectations: Understand how to identify customers with special requirements/expectations and ways in which an organisation might improve its reputation. Including the use of digitalisation and customer expectations of digital customer service, such as purchasing products online, the customer service received online through avenues such as ‘live chats’ and viewing the product/service online (e.g. visualisation of suitability).

 

Day 4

Communicate effectively with the customers: Use the telephone system efficiently and effectively, and identify the personal qualities required to deal with customer problems and stressful situations. Discuss the benefits of increasing digitalised communications with customers.

Developing self and improving service: Identify how to obtain useful and constructive feedback from others and be able to create an individual development plan to improve working within a customer service role.

 

 

Thursday, 17 May 2018 11:12

Team Member Certificate (Team Building)

Great teams are born from great team members. This two-day programme contains all of the elements to ensure your team members are operating as effectively and efficiently as possible - an excellent grounding for all employees in good working practices that will instil the importance of personal development.

Get in touch to find out more.

Day 1

Team Working
Understanding how individual roles fit with the company vision and one team ethos. Appreciating the skills and abilities of other team members to increase trust and respect within the  team. Undertake a team SWOT on the company/team performance against the vision, and celebrate what’s going well in the organisation and agree an action plan for areas for development, and any opportunities to become more digital in the future.

Communication
Understanding and demonstrating how to communicate effectively within the team and with external individuals, including difficult conversations. Review how the team communicates, and how digitalisation can improve communication within the workplace.

Conflict within a Team
Understanding how to deal with potential conflict in a team, and how team members can reduce conflict in the workplace.

Policies and Resources
The employee’s responsibilities with health and safety, and taking ownership of the task and outcomes to ensure the customer experience meets their expectations and organisations vision.


Day 2

Time Management and Organisational Objectives
Understanding how team members can manage their time in line with their team/organisational objectives. Agree an action plan for the areas for development or focus to help achieve their objectives.

Dignity at Work
The employee’s responsibilities with dignity at work, and what they can do to contribute to a positive working environment within a diverse team.

Solving Problems and Managing Stress
A team building exercise to practice problem solving and decision making, and agree suitable solutions to implement. Understand likely causes of stress to team members and its likely impact on the team, and identify sources of support available to help deal with stress.