This flagship programme combines both of our specialisms; outstanding HR practices and first-rate Management Development Training. It’s the perfect short course for those who manage the HR responsibilities within an organisation, but who have had little or no formal training. Integrating case studies and the latest thinking in Employment Law, it also makes a great refresher course for anyone who has held or is returning to an HR role. And of course it is accredited by the Institute of Leadership & Management.

Day 1
Understanding the Management Role in Performance Management: You’ll learn about the different levels of management within organisations, how different management styles and culture effect situations and individuals; the differences between management and leadership and the benefits and impact of a range of management styles. Formal and informal personal development features in this module including using self-assessment and feedback.
Understanding Performance Management in Practice: The first line manager’s responsibilities for managing team, individual performance and meeting objectives. How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives. Setting, measuring performance standards and why poor performance occurs.

Day 2

Recruitment and Selection in the Workplace: Understand the basic legal aspects of recruitment. Learn how to prepare job descriptions and person specifications, and use these to shortlist applicants. Methods of advertising vacancies, internally and externally, and how to select the most appropriate for a variety of posts. Preparation for selection interviews to ensure impartiality and optimum decision making, interviewing techniques and alternative methods for selecting the most suitable applicant.
Inductions and Coaching in the Workplace: The advantages of new team members and the purpose of induction, effective integration and performance. Company procedures and support systems. Differences between coaching and training. Coaching techniques including the use of constructive feedback to promote positive attitudes.

Day 3

Understanding Discipline in the Workplace: Discuss organisational employment policies to support the disciplinary process, in relation to time-keeping, absenteeism, conduct, performance, attitude and behaviour. The legal aspects of disciplinary processes. Interpersonal behaviour and support skills to maintain discipline at work. The importance of record keeping and other means to support and monitor the disciplinary process.
Planning Change: PESTEL and SWOT analyses. Identifying human and financial factors to plan change in an organisation. The principles of change management, and methods for planning change.

Delegates are required to submit five written assignments of approximately 800 - 1200 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.



We’ve expanded our Level 3 Leadership certificate to encompass the most popular modules from our Performance Management programme, resulting in a comprehensive four-day qualification for first-line managers who are serious about their management responsibilities and who want to get the best out of their team. For aspiring, new and experienced managers, this course brings management skills into the 21st Century. As you would expect, the course is accredited by the Institute of Leadership & Management, and includes the following:

Day 1
Understanding Leadership: You’ll learn about the roles and responsibilities of being a leader and look at leadership models, behaviours and sources of power. You’ll also discover your own personal leadership style and how to develop appropriate leadership behaviours. Also the role of trust and respect in effective leadership.

Day 2

Managing Communication: This module discusses the communication cycle and its relevance in effective management. You’ll understand the importance of tone, language and level of formality and assess verbal verus written forms of communication. You’ll learn how to analyse your own communication skills and identify your strengths and areas for improvement.

Day 3

Building an Awareness of Waste Management: Provides learners with an awareness of waste management techniquesand strategies. Delegates will understand how industry waste impacts upon the environment, what good practices areregarding waste management and what the benefits are of employing them.
Understanding Innovation and Change in an Organisation: Develops delegates’ knowledge & understanding towardsinnovation and change as required by a practising or potential first-line manager. How to plan, monitor and review theimplementation and communication of change is covered in practical terms.

Day 4

Understanding Good Practices in Workplace Coaching: The nature and role of Coaching in the workplace will be covered along with the behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models. Differences between Coaching and Line manager responsibilities and importance of coaching records.

Delegates are required to submit four written assignments of approximately 800 - 1200 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.