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At Level 4 we enter the strategic tier of Leadership and Management. Managers who are established in post and who have a firm grasp of operational people management will find these Level 4 modules to be the natural next step in their personal development. Delegates can elect to cherry-pick specific elements they recognise as being areas for improvement, or study all modules to acquire the skills that will be required as they progress into a senior management role. All modules are accredited by the Institute of Leadership & Management.

Day 1
Understanding the Management Role in Performance Management: Organisations, stakeholders and their objectives. Hierarchical and matrix structures; levels of management and associated roles and responsibilities within an organisation. The management task; including planning, organising, motivating and controlling. Range of management styles. Range of human behaviours, including cultural and individual differences, verbal and non-verbal communication. Interact to affect understanding, and their effect on communication in the workplace. Balance between trust and control.

Day 2
Motivating People: Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals. Factors affecting performance and motivation. Assumptions about human behaviour and the limitations of traditional theories of motivation. Individual motivation vs team motivation and potential conflicts. Incentive systems. Theories of motivation and their application to teams and individuals. Measures for evaluating performance.

Day 3

Individual Mental Toughness: The importance and implications of mental toughness. Where mental toughness makes a difference – performance, wellbeing, positive behaviours and aspiration. The benefits; working to demanding goals and targets, handle several things at once, respond to sudden change and demand. The consequences; under-performance, stress related problems. Developing positive thinking and visualisation. Effective goals setting. Developing an action plan.

Day 4

Developing People in the Workplace: Examining the expectations and requirements of people. Diversity in the workplace and understanding the causes of conflict. Promotion of work/life balance. Administering people in accordance with guidelines and career pathways. Managing career development. Techniques for managing interpersonal conflict. Methods of ensuring fair and objective assessment/appraisal. Mechanisms to provide appropriate feedback to individuals.

Delegates are required to submit four written assignments of approximately 1200 - 1500 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.

 

Our Level 4 Award for HR practitioners focuses towards the strategic aspects of Human Resources within an organisation. It explores how best-practice operational elements of HR can be applied across management tiers, thereby developing a positive organisational culture that breeds motivation and constant improvement. This course is a natural progression for delegates who have successfully implemented the Level 3 Award specialising in HR or who are ready to progress from a solely operational HR role. The course is accredited by the Institute of Leadership & Management; as you would expect.

Day 1
Developing People in the Workplace: This module is centred around the people within an organisation; how they are managed, assessed and developed. You will discuss the expectations and requirements of employees including work/life balance. In developing employees there will be a need to establish learning styles and the range of training and development opportunities available. You will also examine mechanisms and techniques for appraisals and providing appropriate feedback to individuals.

Day 2

Developing a Culture to Support Innovation and Improvement: You will understand how organisational cultures are influenced by differing management styles, how to work with resistance to change and the importance of management commitment. Motivating others to promote an innovative environment will be discussed alongside reward and recognition systems. This module also covers the practicalities of innovation including Intellectual Property Rights and the role of communication.

Day 3

Motivating People in the Workplace: Theories of motivation, including ‘content’ and ‘process’ theories, and their application to teams and individuals. Factors affecting performance and motivation. Assumptions about human behaviour and the limitations of traditional theories of motivation. Individual motivation vs team motivation and potential conflicts. Incentive systems. Theories of motivation and their application to teams and individuals. Measures for evaluating performance.

Day 4

Understanding Stress Management in the Workplace: You’ll learn to identify the causes and impacts of stress at work and to spot the symptoms of stress in yourself and in others. Management responsibilities regarding workplace stress will be discussed as well as simple and practical stress management techniques. Available channels of support and how these can be accessed and applied for employees is also covered, including counselling and mentoring.
Managing Mental Health in the Workplace: Examines organisational approaches to mental health including policies and strategies for mental health support. Objective assessment of reasonable adjustments and mechanisms to provide appropriate feedback to individuals. Communication styles, confidentiality agreements and behavioural adjustment. Promoting positive mental health.

Delegates are required to submit five written assignments of approximately 1200 - 1500 words demonstrating their understanding and application of the course subject matter, within four weeks of the final day of tutoring.