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Wednesday, 02 May 2018 16:23

Certificate in Leadership & Team Skills

This course provides excellent fundamental training for those aspiring to become new supervisors/team leaders or those who are already in a supervisory role but who have had little or no formal training.

Current course dates:

 

2nd, 9th, 16th and 23rd October (Worcestershire)

8th, 15th, 22nd, 28th October (Wiltshire)

4th, 11th, 18th, 25th November (Wiltshire) 

5th, 12th, 19th, 26th November (Wiltshire)

6th, 13th, 20th November, 4th December (Tewkesbury)

7th, 14th, 19th, 26th November (Worcestershire) 

14th, 21st, 28th November, 5th December (Bristol)

15th, 22nd, 29th Jan & 5th February (Worcestershire) 

16th, 23rd, 30th Jan & 6th February (Bristol)

13th, 20th, 27th Jan & 3rd February (Wiltshire) 

Get in touch to find out more.

Day 1

Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles

Understanding Digital Change in the Workplace:
• Potential internal and external reasons forchange in the workplace
• Team member’s attitudes and response to change
• How to overcome the culture and individual barriers to change

Day 2

Workplace Communication:
• Importance of effective communication
• Communication Methods and their optimal use, including digital methods
• Importance of maintaining accurate records of communication

Improving the Performance of the Work Team:
• Understanding the organisational goals of the team
• How to motivate the team and team members
• Holding the individual & team accountable for goals

Day 3

Developing the Work Team:
• Definition of a workplace team & team structures
• Team roles and responsibilities
• Simple job instruction techniques


Induction & Coaching in the Workplace:
• Value and benefits of integrating new members into the team
• Understanding coaching best practices
• The value of coaching team members on new technology & sustaining digital applications in the workplace

Day 4

Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines


Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support

Assessment for this course is by a set of short-answer questions to be written on each day of the course. Delegates will be required to attend all 4 training days.

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 

Thursday, 17 May 2018 11:12

Team Member Certificate (Team Building)

Great teams are born from great team members. This two-day programme contains all of the elements to ensure your team members are operating as effectively and efficiently as possible - an excellent grounding for all employees in good working practices that will instil the importance of personal development.

Get in touch to find out more.

Day 1

Team Working
Understanding how individual roles fit with the company vision and one team ethos. Appreciating the skills and abilities of other team members to increase trust and respect within the  team. Undertake a team SWOT on the company/team performance against the vision, and celebrate what’s going well in the organisation and agree an action plan for areas for development, and any opportunities to become more digital in the future.

Communication
Understanding and demonstrating how to communicate effectively within the team and with external individuals, including difficult conversations. Review how the team communicates, and how digitalisation can improve communication within the workplace.

Conflict within a Team
Understanding how to deal with potential conflict in a team, and how team members can reduce conflict in the workplace.

Policies and Resources
The employee’s responsibilities with health and safety, and taking ownership of the task and outcomes to ensure the customer experience meets their expectations and organisations vision.


Day 2

Time Management and Organisational Objectives
Understanding how team members can manage their time in line with their team/organisational objectives. Agree an action plan for the areas for development or focus to help achieve their objectives.

Dignity at Work
The employee’s responsibilities with dignity at work, and what they can do to contribute to a positive working environment within a diverse team.

Solving Problems and Managing Stress
A team building exercise to practice problem solving and decision making, and agree suitable solutions to implement. Understand likely causes of stress to team members and its likely impact on the team, and identify sources of support available to help deal with stress.

 

 

This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area.