When working in hospitality, your legacy is your customer service and the lasting impression you have on your customers. You want people to enjoy and have respect for themselves and others so that their experience is positive. Unfortunately, this is not always the case. The classic situations exist: someone thinks…
Resilience refers to the ability to bounce back from setbacks, adapt to change and maintain a positive attitude in the face of adversity. In the workplace, resilient teams are crucial for businesses to navigate challenges, overcome obstacles and achieve collective goals. From Covid-19 to the cost-of-living crisis, the events of…
Ensuring your team is not only compliant but also capable of working collaboratively to achieve business goals is a must. Investing in the development of the business’ most valuable asset – it’s people – is a driving factor to business success. By providing comprehensive training opportunities, companies foster an environment…