Online L2 Certificate in Leadership & Team Skills

Managing others to deliver the business goals and objectives requires a set of skills that cannot be substituted by enthusiasm and dedication. This four-day course provides the essential management skills and know-how for employees stepping up and transitioning to a Team Leader or supervisory role. It will impart tried and tested managerial practices and recognised techniques to enable your new Team Leader to get the most from their team. Accredited by the ILM, delegates will achieve a a widely recognised qualification upon which they
can build and progress.

You'll need to complete the eight modules which are delivered two per day over a morning and afternoon session; so that's four sessions you'll need to attend.


13th, 20th June, 4th and 11th July 2024 - BOOK NOW

Modules 1

Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles

Workplace Communication
• Understand the importance of effective communication
• Know when and how to use different methods of communication 
• Understand the importance of maintaining accurate records of communication

Modules 2

Developing the Work Team
• What are teams?: Their importance and behavioural characteristics of a good team
• Forming to Performing: Understanding Tuckman's model of team work
• Understanding the positives and negatives of the team

Understanding Training and Coaching
• Identifying and meeting different training needs in the workplace
• Becoming a confident coach to support the team
• Evaluating your training and coaching ability 

Modules 3

Improving Performance of the Work Team 
• The organisation's requirements in relation to team performance
• Addressing team performance with SMART objectives
• Using motivation to improve performance

Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines

Modules 4

Understanding Change in the Workplace:
• Reasons for change 
• Dealing with different attitudes to change in the workplace
• Implementing, supporting, and maintaining change in the workplace

Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support


Assessment for this course is by a set of short-answer questions to be written following each day of the course. Deadlines are communicated during the enrolment stage.

Delegates will be required to attend all 4 training sessions.


Want to discuss your training options?

Benefits to the Business Benefits to the Delegate
Create effective and motivated team leaders Build confidence in a new role and in the workplace
Build a goal-orientated team who know what ‘good’ looks like Learn the skills to earn respect from the team 
Ensures an efficient transition Understand the essential skills required for a team leader
Implement good practices from the outset Skills and knowledge immediately implementable in the workplace
Retain your best staff through investment and development  

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