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Holding Difficult Conversations

This course provides Managers, Team Leaders and Supervisors with an opportunity to develop the skills and techniques that are required to effectively hold conversations that deal with difficult issues whilst maintaining healthy working relationships. It will help to transform difficult conversations into an opportunity to build relationships thereby developing and getting the best out of the people we lead and manage.

Who Should Attend?

This workshop is ideal for Managers, Team Leaders and Supervisors, or anyone in a managerial position.

Workshop content

Introduction
This session looks at using the right mental attitude when confronting others to minimise the effect of difficult conversations


What makes a conversation Difficult?
Explore why people don’t hold difficult conversations and the potential consequences.


Toxic words and phrases
Examines the language that we use in conversations and how to ensure we minimise the risk of ‘igniting’ a situation


Communicating effectively
Develops questions and listening skills and awareness of our own and others non-verbal body language


The SPEAK model
A model for developing a system for holding difficult conversations


Role play and interactive Sessions
Throughout the training there are role plays, interactive sessions and games to help delegates practise and understand the processes and methods

 

To find out more about this course or to book on, just get in touch