ILM Level 3 Certificate in Leadership & Management

We’ve expanded our Level 3 Leadership certificate to encompass the most popular modules from our Performance Management programme, resulting in a comprehensive four-day qualification for first-line managers who are serious about their management responsibilities and who want to get the best out of their team. For aspiring, new and experienced managers, this course brings management skills into the 21st Century. The course is accredited by the Institute of Leadership & Management.

Current course dates:

4th June, 11th June, 25th June, 2nd July (Worcestershire) 

5th, 12th, 19th, 26th September (Worcestershire) 

24th October, 4th, 11th, 18th November (Swindon)

Get in touch to find out more.

Day 1

Understanding Leadership
You’ll learn about the roles and responsibilities of being a leader and look at leadership models, behaviours and sources of power. You’ll also discover your own personal leadership style and how to develop appropriate leadership behaviours. Also the role of trust and respect in effective leadership.

Day 2

Management Communication
This module discusses the communication cycle and its relevance in effective management. You’ll understand the important of tone, language and level of formality and assess verbal versus written forms of communication. Individuals will discuss the impact of digitalization when communicating to their team and the potential benefits for the future of the organisation, including implementation. You’ll learn how to analyse your own communication skills and identify your strengths and areas for improvement.

Day 3

Understanding Performance Management
The first line manager’s responsibilities for managing team, individual performance and meeting objectives. How to ensure fair and objective assessment, conduct formal appraisals and the relevance of SMART objectives. Setting and measuring performance standards why poor performance occurs.
Planning and Monitoring Work: Develop an understanding of effective planning and monitoring of work as required with the team. Understand how to monitor a team’s performance against the plan and how to allocate work. Know how to work within the organisational guidelines to achieve team goals.

Day 4

Understanding Good Practice in Workplace Coaching
The nature and role of Coaching in the workplace will be covered along with the behaviours, skills, abilities and characteristics of an effective workplace coach including recognised Coaching Models. Differences between Coaching and Line manager responsibilities and importance of coaching records.



HR Champions provide first class HR and Employment Law support and advice to UK businesses; operationally and strategically. If you're an employer you'll potentially need some, if not all, of the services we offer.

We deliver excellent management and soft skills training suitable for all organisational levels. We are ILM and City & Guild accredited and Ken Blanchard approved.  




We are located in Gloucester in the West of the UK close to the M4 and M5 corridors. For a precise map and directions find us on Google Maps

We have clients all over the UK but predominantly within about an hour's drive time of our offices; in Gloucestershire, South Gloucestershire, Worcestershire, Bristol and Swindon & Wiltshire.

Get in touch.