Diploma in Business Administration

This course is ideal for individuals who have administrative tasks within their current job role or are new to an administrative role, and wish to develop their skills within the administrative business functions.

Get in touch to find out more.

Modules covered

Employer Organisations (2-day)
• Understand the functions and differences between organisational structures and the role of administration within the workplace
• Understand the organisational environment and potential internal and external influences on organisations including why change is important

Communication in a Business Environment (2-day)
• Understand the requirements of written and verbal business communication, including requirements of different audiences and importance of using appropriate body language and tone of voice
• Demonstrate and practice producing written business communications and appropriate verbal communications in business environments

Employee Rights & Responsibilities
• Understand the role of organisations and industries, including conduct and codes of practice, career pathways and issues of public concern that affect organisations
• Understand employers’ expectations and employees’ rights and obligations Principles of Providing Administration Services
• Understand the organisation of business requirements such as travel, accommodation, administration of meetings
• Understand and demonstrate the management of diary systems, office equipment and the use of mail services in business environments

Business Document Production and Information Management (2-day)
• Understand and demonstrate how to prepare business documents; including format to be followed, different types of IT for production and legislations such as data protection
• Understand and demonstrate the organisation and delivery of distributing business documents

Providing Administrative Support
• Understand and be able to support the administration of meetings including resources, how to achieve maximum attendance and responsibilities of the meeting chair and meeting secretary
• Overview of the legal and organisational requirements when taking minutes of meetings

Equality and Diversity in the Workplace
• Understand the concept of equality and diversity, and the role and powers of organisations responsible for quality to ensure compliance with equality legislation and equality of opportunity
• Understand organisational standards and expectations for quality and diversity and content in the workplace

Developing Working Relationships with Colleagues
• Understand the principles of effective team working and conflict management techniques
• Be able to maintain effective working relationships with colleagues, including providing constructive feedback to colleagues and recognise the contribution of colleagues to the achievement of team objectives
• Be able to collaborate with colleagues to resolve problems, taking in others viewpoints and ownership of problems within own level of authority and agree contribution

Developing Customer Relationships
• Understand the importance of developing relationships with customers and the value of customer loyalty and retention
• Be able to develop quality relationships with customers to meet needs and expectations

Delivering Customer Service
• Understand the relationships between customer service and a brand, and balancing promises made to customers with the needs of an organisation
• Be able to prepare to deal with customers, provide customer service and support improvements to customer service delivery in line with the organisational guidelines and offer

Completion of this diploma entails delegates submitting reports and evidence of implementation of learning in their organisation, witness testimonies and completing practical observations and online tests. Delegates will be required to attend all 14 training days and attend all pre-arranged 1-2-1 meetings either remotely (such as via Skype) or in person.


This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area. 


HR Champions provide first class HR and Employment Law support and advice to UK businesses; operationally and strategically. If you're an employer you'll potentially need some, if not all, of the services we offer.

We deliver excellent management and soft skills training suitable for all organisational levels. We are ILM and City & Guild accredited and Ken Blanchard approved.  




We are located in Gloucester in the West of the UK close to the M4 and M5 corridors. For a precise map and directions find us on Google Maps

We have clients all over the UK but predominantly within about an hour's drive time of our offices; in Gloucestershire, South Gloucestershire, Worcestershire, Bristol and Swindon & Wiltshire.

Get in touch.