Online Level 2 Certificate in Leadership & Team Skills

One of our most popular training programmes, this course provides excellent fundamental training for those aspiring to become new supervisors/team leaders or those who are already in a supervisory role but who have had little or no formal training. Even those who have held a management position for some time will benefit from the fundamental skills and knowledge this course imparts. We recommend this course as a first step for anyone who is embarking on a management development programme. Learnings can be applied in the workplace immediately.

Webinars are run every Tuesday comprising a morning and afternoon session. There are four days to attend which can be in any order from the below.

Tuesday 16 June - Module 1: Leading Your Work Team & Understanding Change in the Workplace
Tuesday 23rd June - Module 2: Workplace Communication & Improving Performance of the Work Team 
Tuesday 30th June - Module 3: Developing the Work Team & Induction and Coaching in the Workplace
Tuesday 7th July - Module 4: Understanding Mental Health in the Workplace & Planning and Monitoring Work

Get in touch to find out more.

Modules 1

Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles

Understanding Digital Change in the Workplace:
• Potential internal and external reasons for change in the workplace
• Team member’s attitudes and response to change
• How to overcome the culture and individual barriers to change

Modules 2

Workplace Communication:
• Importance of effective communication
• Communication Methods and their optimal use, including digital methods
• Importance of maintaining accurate records of communication

Improving the Performance of the Work Team:
• Understanding the organisational goals of the team
• How to motivate the team and team members
• Holding the individual & team accountable for goals

Modules 3

Developing the Work Team:
• Definition of a workplace team & team structures
• Team roles and responsibilities
• Simple job instruction techniques

Induction & Coaching in the Workplace:
• Value and benefits of integrating new members into the team
• Understanding coaching best practices
• The value of coaching team members on new technology & sustaining digital applications in the workplace

Modules 4

Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines

Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support

Assessment for this course is by a set of short-answer questions to be written on each day of the course. Delegates will be required to attend all 4 training sessions.


This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area.