Blanchard’s Legendary Service

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognise the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organisation.

Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognising that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.

Who Should Attend?

Anyone who would like to develop their customer service skills their role.

Workshop Content

During this interactive workshop delegates will consider a framework for how to deliver ideal service.

This will include being:

Committed to Customers
Living your customer service vision and measuring the impact you have on both internal and external customers.

Attentive to Customers
Listening to customers to identify their needs and wants. Learn how to draw out information and ask the right question.

Responsive to Customers
Taking action to show that you care, acknowledge feelings and find solutions.

Empowered for Customers
Unleash the full extent of your power and champion innovation

To find out more about this course or to book on, just get in touch