You'll need to attend all six training sessions and will achieve three qualifications upon completion; Level 2 Award in Leadership and Team Skills, Level 2 Certificate in Leadership and Team Skills and Level 2 Award in Conflict Management.
Upcoming webinar course dates:
- 25th May and 1st, 8th, 15th, 22nd, 29th June 2022 - Limited Spaces Available
- 26th, 30th May and 9th, 16th, 23rd, 28th June 2022 - Limited Spaces Available
- 7th, 9th, 14th, 21st, 28th June and 5th July 2022 - Spaces Available
- 8th, 10th, 15th, 17th, 22nd, 24th June 2022 - Limited Spaces Available
- 14th, 16th, 21st, 23rd, 28th, 30th June 2022 - Limited Spaces Available
Get in touch to find out more or book online now
Day 1
Personal Effectiveness:
• Importance of effective time management for self and achieving team goals
• How to manage own stress including simple management techniques
• How to contribute to a positive workplace environment
• Dealing with difficulties arising from differentiating values and expectations
Day 2
Personal Effectiveness:
• Importance of effective communication and methods, including digital methods
• Importance of maintaining accurate records of communication
Difficult Conversations:
• How communication can be used to solve problems and reduce likelihood of conflict
• Factors that influence human responses in conflict situations
• How to assess and reduce risk in conflict situations
• How to communicate effectively and de-escalate conflict in emotive situations
• Good practice to follow after resolution of conflict situations
Day 3
Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles
Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines
Day 4
Improving the Performance of the Work Team:
• Understanding the organisational goals of the team
• How to motivate the team and team members
• Holding the individual & team accountable for goals
Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support
Day 5
Understanding Change in the Workplace:
• Potential internal and external reasons for change in the workplace
• Team member’s attitudes and response to change
• How to overcome the culture and individual barriers to change
Building an Awareness of Waste Management:
• Awareness of waste management techniques and strategies
• Impact of industry waste upon the environment
• Good practices and what the benefits are of employing them
Day 6
Developing the Work Team:
• Definition of a workplace team & team structures
• Team roles and responsibilities
• Simple job instruction techniques
Understanding the Induction of New Staff in the Workplace:
• Importance of an effective induction, including the legal aspects
• Recording individual progress during induction
• Evaluation of induction process
Assessment for this course is set by a set of short-answer question papers to be written following each day of the programme and a multiple-choice examination.
Delegates will be required to attend all 6 training sessions.
This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area.
