Online L2 Leadership Programme

One of our most popular training programmes, this course provides excellent fundamental training for those aspiring to become new supervisors/team leaders or those who are already in a supervisory role but who have had little or no formal training. Even those who have held a management position for some time will benefit from the fundamental skills and knowledge this course imparts. We recommend this course as a first step for anyone who is embarking on a management development programme. Learnings can be applied in the workplace immediately.

You'll need to attend all six training sessions and will achieve three qualifications upon completion; Level 2 Award in Leadership and Team Skills, Level 2 Certificate in Leadership and Team Skills and Level 2 Award in Conflict Management. 

Upcoming Courses:

  • 1st, 8th, 15th, 22nd, 29th September and 6th October 2022
  • 20th, 27th September and 4th, 18th, 24th, 31st October 2022
  • 17th, 21st, 25th October and 4th, 8th, 15th November 2022


Get in touch to find out more or book online now

Day 1

Personal Effectiveness:
• Importance of effective time management for self and achieving team goals 
• How to manage own stress including simple management techniques 
• How to contribute to a positive workplace environment 
• Dealing with difficulties arising from differentiating values and expectations 

Day 2

Personal Effectiveness:
• Importance of effective communication and methods, including digital methods 
• Importance of maintaining accurate records of communication 

Difficult Conversations:
• How communication can be used to solve problems and reduce likelihood of conflict 
• Factors that influence human responses in conflict situations 
• How to assess and reduce risk in conflict situations 
• How to communicate effectively and de-escalate conflict in emotive situations 
• Good practice to follow after resolution of conflict situations 

Day 3

 Leading Your Work Team:
• Difference between leadership and management
• Understand what leading your team means
• Understand a range of leadership styles

Planning and Monitoring Work:
• Understanding effective planning and monitoring
• Monitoring a team’s performance
• Allocating work
• Working within the organisational guidelines

Day 4

Improving the Performance of the Work Team:
• Understanding the organisational goals of the team
• How to motivate the team and team members
• Holding the individual & team accountable for goals

Understanding Mental Health in the Workplace:
• Understanding how to be mentally healthy
• Impact of Mental Health issues in the workplace
• Ways to approach team members who may need support

Day 5

Understanding Change in the Workplace:
• Potential internal and external reasons for change in the workplace
• Team member’s attitudes and response to change
• How to overcome the culture and individual barriers to change

Building an Awareness of Waste Management:
• Awareness of waste management techniques and strategies 
• Impact of industry waste upon the environment 
• Good practices and what the benefits are of employing them 

Day 6

Developing the Work Team:
• Definition of a workplace team & team structures
• Team roles and responsibilities
• Simple job instruction techniques

Understanding the Induction of New Staff in the Workplace: 
• Importance of an effective induction, including the legal aspects 
• Recording individual progress during induction
• Evaluation of induction process

Assessment for this course is set by a set of short-answer question papers to be written following each day of the programme and a multiple-choice examination. 

Delegates will be required to attend all 6 training sessions.

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This training is available through Skills Support for the Workforce (SSW), a programme developed to upskill employees within small and medium-sized enterprises (SMEs) in the West of England (Bristol, North Somerset, & South Gloucestershire), Swindon & Wiltshire, & Worcestershire. SSW is cofinanced by the Education and Skills Funding Agency and the European Social Fund. HR Champions Ltd is part of Serco’s network of training providers chosen to deliver the training in your area.