Could this be Your Business

Our funded training provision continues into 2018 and we still have opportunities for businesses in Gloucestershire, Worcestershire and Swindon & Wiltshire to train and upskill employees. We’ve already engaged with nearly 800 delegates across our range of ILM accredited short courses. Here’s an example of how one company has utilised the funding; training their entire workforce for zero cost. Could your businesses do the same?

The entire company of 54 employees undertook the ILM Level 2 Certificate in Customer Service and Sales Skills in four cohorts of 10-12 delegates. This course gave delegates an understanding of sales techniques and how to develop their customer service and negotiations skills to secure repeat business and so enhancing the company’s profile. The training was tailored to meet the client’s specific needs and client base, incorporating the company’s customer service ethos throughout the material.

In addition, 11 delegates have commenced the ILM Level 2 Certificate in Leadership and Team Skills. Delegates are either current or aspiring Team Leaders or Managers who’s aim is to develop their leadership skills with an intensive look at both themselves as leaders and their impact on their teams. Their objectives are to increase productivity and promote team motivation.  

A further seven members of staff will be attending the ILM Level 3 Certificate in Performance Management in March/April 2018. This course will help them gain a further understanding of the managerial role in the performance of their team and how they can coach and develop employees. By keeping employee engaged, they will maintain high performance and efficiency in their teams for the business overall.

Finally, four members of the company’s senior team have commenced the Level 4 Certificate in Leadership and Management.  On this course, delegates will adopt a more strategic approach to leadership, considering how their departmental responsibilities align with the plans of the organisation as a whole. They will consider short, mid and long term views of the company’s future skills and operational requirements and the development needs of employees.

Talk to us about utilising the available funding to develop a training plan for your organisation whilst it is still available. Call 01452 331331 or e-mail

05 January 2018, 13:37